We are trying to delete a former system admin, and have demoted his account to non-admin level, but still can delete him. Is there a solution I'm not aware of?

The error message I get is: OPERATION_NOT_ALLOWED_BY_VPP

The VPP seems to be missing a couple of key features including removing former admins and deleting apps that no longer exist or are no longer supported.

Posted on May 13, 2024 in response to eric291

Hi @eric291,

Which MDM are you using?


Posted on May 23, 2024 in response to eric291

Hi Eric!

Thanks for your question! It could be that this admin has VPP licensing still tied to the account. A recommendation is to deactivate accounts no longer in use, but not delete them to avoid loss of purchase history, app licenses etc.

It may be helpful to reach out to your Apple EDU Systems Engineer to discuss in depth! You can find out who your Apple SE is by calling 1-800-800-2775 and choose option 4 to get connected with your school's Apple sales team.


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