Will Lost Mode be reset if I wipe devices?

Posted on May 26, 2023 by in Deployment & Management This post is public.

I'm in the process of collecting our iPads for the summer, and am wanting to wipe devices in specific device groups. My question is, if these devices are currently in Lost Mode, will being wiped cause the iPad to exit Lost Mode and become unlocked?

Tagged in: Apple School Manager, iPad, Mobile Device Management (MDM)

★ Helpful

Posted on May 30, 2023 in response to bfiore34 In response to bfiore34

Hello, and thanks for the question.

As so often is the case with Deployment and Management, your experience may vary depending on several variables. Two that immediately come to mind in this situation are deployment model and MDM implementation.

I just ran a test where I used an MDM solution to place an iPad into Managed Lost Mode. I then sent a command to erase this iPad. After it deleted all content and settings, I was prompted in the Setup Assistant to re-enroll into the MDM (thanks to Automated Device Enrollment). After it enrolled, it was immediately placed in Lost Mode again. Your MDM may handle these commands differently and your Automated Device Enrollment settings may differ from mine.

I recommend reaching out to your MDM solution and seek their recommendation to create the desired outcomes.

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★ Helpful

Posted on May 30, 2023 in response to bfiore34 In response to bfiore34

Hello, and thanks for the question.

As so often is the case with Deployment and Management, your experience may vary depending on several variables. Two that immediately come to mind in this situation are deployment model and MDM implementation.

I just ran a test where I used an MDM solution to place an iPad into Managed Lost Mode. I then sent a command to erase this iPad. After it deleted all content and settings, I was prompted in the Setup Assistant to re-enroll into the MDM (thanks to Automated Device Enrollment). After it enrolled, it was immediately placed in Lost Mode again. Your MDM may handle these commands differently and your Automated Device Enrollment settings may differ from mine.

I recommend reaching out to your MDM solution and seek their recommendation to create the desired outcomes.

Posted on May 30, 2023 in response to KevinF-AppleEDU In response to KevinF-AppleEDU

Thank you! This is what I thought was going to happen. I'll run a test with one of the ones that is already collected to see what happens. Shoulda thought of that myself. 😂

Question: Will Lost Mode be reset if I wipe devices?

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