Class not showing in Classroom

Hi all,

I'm having an interesting issue where one of our classes isn't showing for a teacher in Apple Classroom, however it shows in ASM (Apple School Manager) and the teacher is assigned.

I secondly seem to note that we can't remove apple classroom as its being "used by one or more resourses".

Any help would be great.


Additional:

We run JAMF Pro at our college and I am an IT technician with Administrator access.


6 replies

June 18, 2024

HeyVyner:

Sorry the teacher is having this issue. A few clarifying questions:

  1. What is the current version of Classroom on the teacher's device?
  2. Whether on iPad or Mac, when the teacher sees all of their classes, do they see the option circled here to create a new class? 
    Classroom app with the create new class button circled
  3. Is this consistent with other teachers?
  4. Could you upload a screenshot of the "used by one or more resources" message?

July 09, 2024

Hi HeyVyner,

Does it show in Jamf Pro?

Jo

July 11, 2024

Try making the class in JAMF pro and see if it shows. I have had that happen the odd time and making the class in JAMF works.

August 28, 2024

This might be a little old, but in case anyone else runs into this issue, I'm going to guess it is in relation to this setting in Apple School Manager:

 

With this setting enabled ASM classes don't sync down since it allows people to create and use nearby classes instead of Apple School Manager Classes. If you have this setting enabled, switch it off, wait about 5 minutes and then restart the teacher device you should have classes appear!

Hope that helps!

September 29, 2024

Hello everyone,


Thanks so much for all your feedback. After a close look it was due to new terms and conditions not being accepted in ASM. All fixed.

September 30, 2024

Hi.

I'm having this same issue. School work is syncing with ASM but Classroom is not showing all the classes. Can you give me any details of how you accepted terms and conditions please... or any other settings that needed changing

Thanks

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