Class not showing in Classroom

Hi all,

I'm having an interesting issue where one of our classes isn't showing for a teacher in Apple Classroom, however it shows in ASM (Apple School Manager) and the teacher is assigned.

I secondly seem to note that we can't remove apple classroom as its being "used by one or more resourses".

Any help would be great.


Additional:

We run JAMF Pro at our college and I am an IT technician with Administrator access.


3 replies

June 18, 2024

HeyVyner:

Sorry the teacher is having this issue. A few clarifying questions:

  1. What is the current version of Classroom on the teacher's device?
  2. Whether on iPad or Mac, when the teacher sees all of their classes, do they see the option circled here to create a new class? 
    Classroom app with the create new class button circled
  3. Is this consistent with other teachers?
  4. Could you upload a screenshot of the "used by one or more resources" message?

July 09, 2024

Hi HeyVyner,

Does it show in Jamf Pro?

Jo

July 11, 2024

Try making the class in JAMF pro and see if it shows. I have had that happen the odd time and making the class in JAMF works.

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