I am trying to set up classes in Apple School Manager, and everything was working fine. However, there are about 20 students that are under users, and in the correct site, etc..., and when I try to add them to a class, they don't show up. It only happened to about 20 students. Don't know where to look. I added 8 students to the class that I am trying to set up, but the others are not showing up.
* update* After some investigating, I discovered that those students are locked. I don't know how to unlock them.
**Update** I don't know if this is the correct way to unlock students in ASM, but I found that if I reset their passwords, it unlocks them. If there is a better and easier way, please let me know.
September 20, 2024
Hi Brian,
Your Apple EDU SE would be a great resource for any questions like this. You can find out who your Apple SE is by calling 1-800-800-2775 and choose option 4 to get connected with your school's Apple sales team.
Best,
Dominique
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