Hello everyone!
I love these forums and community and this is my first post so apologies if this is the wrong section. I am a digital learning coach for a public school system and was able to get our kindergarten teachers setup with a "teacher" iPad to support their student iPads using Apple Classroom. Since iOS 18, I have been running into an issue where when we try to add students after giving them the invite code, the classroom settings disappear from their device and the device shows as "Offline" in the teacher Classroom app. These iPads are connected to an MDM but do not use the Apple manager, nor do we use the managed Apple ID's (IT thing, not a me thing). Any ideas what could be causing this? We didn't have any issues with iPadOS 17; all iPads are on iOS 18.1.
Thank you!!
November 18, 2024
Hi Dan,
I'd definitely recommend getting in touch with your school's dedicated K12 EDU SE to log this issue further.
You can find out who your Apple SE is by calling 1-800-800-2775 and choose option 4 to get connected with your school's Apple sales team.
Best,
Dominique
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