Apple Classroom Disappears After Adding Student

Hello everyone!

I love these forums and community and this is my first post so apologies if this is the wrong section. I am a digital learning coach for a public school system and was able to get our kindergarten teachers setup with a "teacher" iPad to support their student iPads using Apple Classroom. Since iOS 18, I have been running into an issue where when we try to add students after giving them the invite code, the classroom settings disappear from their device and the device shows as "Offline" in the teacher Classroom app. These iPads are connected to an MDM but do not use the Apple manager, nor do we use the managed Apple ID's (IT thing, not a me thing). Any ideas what could be causing this? We didn't have any issues with iPadOS 17; all iPads are on iOS 18.1.

Thank you!!

Classroom iPadOS

You might also like

Trouble connecting to Apple Classroom

Hey there Apple Education Community! I am having trouble connecting with the last student iPad to my Apple Classroom. I have tried various ways and have found no solution yet why this is happening. I have attached a scre
See more

Why does Apple Classroom drop connection to my class set of iPads when it updates to the latest iPadOS?

I have had this issue for the last several iPadOS updates. When my class set of 30 iPads update to the latest iPadOS, the other day to iPadOS 18.2, they will not connect to my teacher iPad that is running Apple Classroom
See more

Quick Guides for Learning with Apple

Learn how to use iPad and Mac to create productive learning environments — from managing schedules and screen time to telling and sharing stories.
See more
3 replies

November 18, 2024

Hi Dan,

I'd definitely recommend getting in touch with your school's dedicated K12 EDU SE to log this issue further.

You can find out who your Apple SE is by calling 1-800-800-2775 and choose option 4 to get connected with your school's Apple sales team.

Best,

Dominique

December 10, 2024

Having the same issue, has anyone found a solution?

April 22, 2025

I recently ran into this issue with gen9 devices on v18.2.1, and was able to update to 18.3 and 18.4.1 but the issue persisted between updates. I ended up putting the device into DFU mode and restoring to v18.4.1 with Apple Configurator. When the device loaded back up from it's MDM enrollment configuration the device was able to pair with different Apple Classroom section and the Classroom menu persisted on the student device.

It seems whatever was up with the iPadOS install persisted between updates at the device level.

This post contains content from YouTube.

If you choose to view this content, YouTube may collect and process certain personal data. You can view YouTube’s <a href="https://www.youtube.com/t/privacy" target="_blank">privacy policy here<span class="a11y">(opens in new window)</span>.</a>

This post contains content from YouTube.

You have rejected content from YouTube. If you want to change your consent, press the button below.